Terms & Conditions

Services

Ocampo Studio provides professional photography, videography, podcast production, personal branding and content creation services. The specific deliverables for each session are outlined in the package you select at the time of booking.

We reserve the right to modify, suspend or discontinue any service at any time with reasonable notice. Any changes to your booked package will be communicated to you directly and require your written agreement.

Bookings and Payment

All bookings are confirmed upon receipt of full payment. We accept payment via Stripe (credit and debit card) and PayPal. All prices are listed in Australian Dollars (AUD) and include GST where applicable.

For the Authority Blueprint EOFY Intensive and similar events, all sessions must be booked and paid for before the advertised booking deadline. Once a session is confirmed, you will receive a booking confirmation email within 24 hours.

Cancellation and Rescheduling Policy

We understand that circumstances change. Our cancellation and rescheduling policy is as follows:

• More than 14 days before your session: Full refund or free rescheduling to another available date
• 7 to 14 days before your session: 50% refund or free rescheduling to another available date
• Less than 7 days before your session: No refund. Rescheduling is subject to availability and an administration fee of $150
• No-show on session day: No refund and no rescheduling

To cancel or reschedule, contact us directly at cesar@ocampo.com.au or call +61 431 077 768. Cancellations must be confirmed in writing.

Ocampo Studio reserves the right to cancel or reschedule a session due to unforeseen circumstances including illness, equipment failure or venue unavailability. In such cases, a full refund or alternative session date will be offered.

Delivery of Content

Edited content will be delivered within the timeframe specified in your chosen package:

• The Essentials: Full content package delivered within 3 weeks of your session date
• The Authority Builder: Full content package delivered within 2 weeks of your session date
• The Intensive: Full content package delivered within 7 business days of your session date

Delivery timeframes are estimates and may vary due to volume of work. We will communicate any delays promptly. Content is delivered via a secure cloud link to your nominated email address.

You will receive one round of revision requests per deliverable. Additional revision rounds are available at $150 per hour.

Intellectual Property and Usage Rights

Upon receipt of full payment and delivery of your content package, you own the rights to use all photographs and videos produced during your session for personal and commercial purposes including social media, websites, marketing materials and publications.

Ocampo Studio retains the right to use a selection of images and footage from your session for our portfolio, website and social media channels for promotional purposes, unless you have explicitly requested otherwise in writing prior to your session.

You may withdraw consent for promotional use at any time by contacting us in writing. Previously published content cannot be retrospectively removed from third-party platforms.

Client Responsibilities

To ensure the best possible outcome from your session, you agree to:

• Complete the brand questionnaire sent to you within 48 hours of receiving it
• Arrive at your session on time and prepared as per the preparation guide provided
• Bring the outfits and any props discussed during your pre-session consultation
• Notify us of any health conditions, allergies or requirements that may affect your session
• Treat our team, equipment and venue with respect

Ocampo Studio is not responsible for outcomes affected by the client arriving unprepared, significantly late or failing to complete the pre-session questionnaire.

Tax and GST

All prices are inclusive of GST where applicable. A tax invoice will be issued upon receipt of payment. Ocampo Studio is registered for GST in Australia.

We recommend you consult your accountant regarding the tax deductibility of your session investment. While professional photography and personal branding services are generally deductible as a business marketing expense, individual circumstances vary.

Limitation of Liability

To the maximum extent permitted by Australian law, Ocampo Studio's liability for any claim arising from our services is limited to the amount paid by you for the specific service giving rise to the claim.

We are not liable for any indirect, incidental, consequential or special damages arising from your use of our services, including but not limited to loss of business, loss of revenue or loss of data.

In the event of equipment failure, unforeseen circumstances or acts outside our reasonable control that prevent us from delivering all or part of your session, our liability is limited to a pro-rata refund or complimentary rescheduling at our discretion.

Confidentiality

We understand that information shared during your brand questionnaire and pre-session consultation may be commercially sensitive. We treat all client information as strictly confidential and will not disclose it to any third party except as required to deliver your session (for example, sharing your questionnaire responses with your allocated editor).

All contractors and team members engaged by Ocampo Studio are bound by confidentiality obligations.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

We are committed to resolving any disputes fairly and promptly. If you have a concern, please contact us directly before taking any formal action.

Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the updated terms.

For bookings made prior to a change in terms, the terms in effect at the time of booking will apply.